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UCL School of Management
Dongyuan Zhan
Lecturer (assistant professor)
Email
d.zhan@ucl.ac.uk
Phone number
(0)20 3108 6026
(internal 36026)
Office location
Level 38, 1 Canada Square
Rm NW2
Elsewhere
Personal website
Download CV
[PDF]
PhD supervisor to:
Arturo Estrada Rodriguez
Research projects
Routing in Call Centers
This project investigates the optimal routing of customers in call centers with heterogeneous agents to trade off speed and quality.