Bilal Gokpinar is Professor of Operations, Technology and Innovation at the UCL School of Management, and Head of the Operations & Technology and Marketing & Analytics research groups.
Bilal’s main research interests are in product and service innovation, technology management, digital transformation and operations management. Specifically, he is interested in the design and management of innovative work processes and business models driven by technology and analytics. His recent research examines automation and robotics, frontline innovation, product design and service management on digital platforms, crowd-driven innovation and healthcare operations which has appeared in leading academic journals and has been featured in practitioner and media outlets including Harvard Business Review, MIT Sloan Management Review, Forbes, Financial Times, and Manufacturing Today.
Bilal received his PhD in Industrial Engineering and Management Sciences from Northwestern University, USA. He obtained his BSc in Industrial Engineering (with minors in Economics and Mathematics) from Purdue University with distinction. He has taught in the MSc and MBA programmes at various institutions including the London School of Economics (LSE), HEC Paris and Peking University, and his industry experience includes working with General Motors R&D and Strategic Planning.
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