Deepanshi Bhardwaj is an an PhD student in Operations & Technology at UCL School of Mnagement. Her research focuses on people-centric operations i.e operational processes where people play a central role. In particular, she studies how individuals learn as they spend more time with a new technology and how this learning can result in an increase in operational efficiency. Her current research studies people-centric operations in the context of Information and Communication Technologies for Development.
As a part of her current research, she is generating a learning model for financial service providers (Business Correspondents) in India and investigating the role of demographic characters and knowledge spillovers in learning patterns.
She has a Bachelors degree in Economics from University of Delhi, India and an MSc in Financial Economics from GIPE, Pune, India. Prior to joining UCL, she worked as a Research Associate at Digital Identity Research Initiative, Indian School of Business (ISB).